Refund & Cancellation Policy

1.1. All fees paid for PolyStop subscriptions ("Subscription Fees") are non-refundable. This includes, without limitation: (a) monthly subscription fees; (b) partial-month fees; (c) fees for billing periods during which the User did not access or utilize the Service; and (d) fees paid prior to account suspension or termination.

1.2. The non-refundable nature of Subscription Fees reflects the immediate and continuous nature of the Service provided, including real-time price monitoring, alert delivery infrastructure, encrypted credential storage, and automated order execution capabilities, all of which are provisioned and available from the moment of subscription activation.

1.3. By completing a subscription purchase, you expressly acknowledge that: (a) you have had the opportunity to evaluate the Service via the free tier prior to subscribing; (b) you understand and accept the limitations of the Service as described in the Terms of Service; and (c) you waive any right to a refund except as explicitly provided in Section 3 of this Policy.

2.1. You may cancel your subscription at any time through the Lemon Squeezy customer portal or by contacting support@polystop.app.

2.2. Upon cancellation: (a) your subscription will remain active until the end of the current billing period; (b) you will retain access to all Pro features until the expiration date; (c) no further charges will be applied to your payment method; and (d) upon expiration, your account will revert to the free tier.

2.3. Cancellation does not entitle you to a refund of: (a) the current billing period, whether partially or fully unused; (b) any prior billing periods; or (c) any other fees previously paid.

2.4. If you cancel and wish to resubscribe at a later date, you will be charged at the then-current subscription rate, which may differ from your prior rate.

3.1. The Company may, at its sole and absolute discretion, consider a refund request only under the following exceptional circumstances:

• Duplicate Charges: If you were charged more than once for the same billing period due to a technical error in the payment processing system.
• Unauthorized Transactions: If you can demonstrate that a subscription was purchased without your authorization, provided you report the unauthorized transaction within forty-eight (48) hours of the charge.
• Extended Service Outage: If the Service is completely unavailable for a continuous period exceeding seventy-two (72) hours due to a fault attributable solely to the Company (excluding scheduled maintenance, third-party API outages, force majeure events, or the User's own connectivity issues).

3.2. Refund requests under Section 3.1 must be submitted in writing to support@polystop.app within fourteen (14) calendar days of the event giving rise to the request. Requests submitted after this period will not be considered.

3.3. The decision to grant or deny a refund under this Section is at the Company's sole discretion and is final. The Company is under no obligation to grant any refund request, even if the circumstances described in Section 3.1 are met.

4.1. To avoid any ambiguity, the following scenarios expressly do not qualify for a refund under any circumstances:

• Dissatisfaction with the Service or its features;
• Failure of a stop-loss order to execute at the desired price, or failure to execute at all, regardless of the cause;
• Financial losses incurred on prediction markets, whether or not the stop-loss feature was utilized;
• Changes to the Third-Party Platform (Polymarket) that affect the Service's functionality, including but not limited to API deprecation, rate limiting, terms of service changes, or platform shutdown;
• Account suspension or termination resulting from a violation of the Terms of Service;
• Partial use of a billing period (e.g., subscribing on the 15th of the month and canceling on the 20th);
• Failure to cancel before an automatic renewal date;
• Changes in the User's personal circumstances, financial situation, or trading strategy;
• Incompatibility with the User's device, browser, or network configuration;
• Force majeure events, including but not limited to natural disasters, acts of government, pandemics, cyberattacks, or internet infrastructure failures.

5.1. If you believe a charge is erroneous, you must contact us at support@polystop.app before initiating a dispute or chargeback with your payment provider or financial institution.

5.2. Filing a chargeback or payment dispute without first contacting the Company constitutes a violation of these terms and may result in immediate and permanent termination of your account, deletion of all stored data including encrypted Wallet Credentials, and forfeiture of any remaining subscription period.

5.3. In the event of a chargeback that the Company determines to be fraudulent or in bad faith, the Company reserves the right to: (a) pursue recovery of the disputed amount plus any chargeback fees incurred; (b) report the incident to relevant fraud prevention databases; and (c) pursue any other remedies available under applicable law.

6.1. The free tier of the Service is provided at no cost and, accordingly, no refund or compensation is applicable to the free tier under any circumstances.

6.2. The Company reserves the right to modify, limit, or discontinue the free tier at any time without notice or liability.

7.1. The Company reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to the Service. The "Last Revised" date at the top of this Policy will be updated accordingly.

7.2. Your continued use of the Service or maintenance of an active subscription after the posting of changes constitutes your acceptance of the revised Policy.